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Team Effectiveness Case Studies
From Silos to Teams
Background: The Country Manager (CM) of FedEx Office (UK and Netherlands) was frustrated that his leadership team were not working together to achieve the potential he knew they had. He knew he had talented individuals, working extremely hard within their own area, but this was not coming through in the out put of the team.
The Challenge: To work with the Country Manager to help build and effective, cohesive team where they can accomplish the results they set to achieve.
The Consultancy Process: The The CM was very aware that he had a big part to play as leader of the team and was eager to take ownership of any activity I was involved in. Initially I had conversations with all members of the team to gain an insight into the operation; to get to hear the views and opinions of the team around the challenges, opportunities and current way of working.
The Challenge: To work with the Country Manager to help build and effective, cohesive team where they can accomplish the results they set to achieve.
The Consultancy Process: The The CM was very aware that he had a big part to play as leader of the team and was eager to take ownership of any activity I was involved in. Initially I had conversations with all members of the team to gain an insight into the operation; to get to hear the views and opinions of the team around the challenges, opportunities and current way of working.
I worked with the CM and HR manager on developing a framework for a two-day, facilitated off site meeting. The purpose of this meeting was to create an environment where the CM could give clarity on the direction of the business; the team could co-create a shared vision for the future; the team could review it's effectiveness as a leadership team and agree the change of behaviour required; and the team could work together on identifying critical business objectives and plans. I facilitated the off-site meeting maintaining business focus and encouraging individuals to voice their views; listen to others and contribute to lively, sometimes heated, debate.
| The Outcome: Although there was some initial resistance to the process (which we worked through), the team is now committed to a common purpose; are clear about the role they play in the achieving the required results; and hold each other accountable for both results and behaviours. Building an effective team is an on-going process; the team has a robust communication process to help ensure they make the time to review their work as a team as well as the business results.
"it was a real pleasure to work with Ruth Smith" Franis Laryea, Country Manager |
MacAdam Consulting Organisational Development Specialists